Healthcare Providers’ and Deaf Patients’ Perceptions Toward Video Remote Interpreting
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Keywords
Video Remote Interpreting, Healthcare Communication, Mixed Methods Study
Abstract
The mixed-methods study identified healthcare professionals’ and Deaf patients’ preferences on Video Remote Interpreting (VRI) and in-person interpreting. The study found both groups preferred in-person interpreting for critical care, and proposed hospital stakeholders not to popularize VRI at 100% but to allocate funding for in-person interpreting for appropriate clinical situations.
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Manako Yabe, University of Tsukuba
Dr. Yabe is the first Deaf faculty in the Division of Disability Sciences at the University of Tsukuba. Her research interests are Technical Communication, Accessibility, Universal Design, Deaf Studies, and Disability Studies. She has earned a PhD degree in Disability Studies at the University of Illinois at Chicago where she also pioneered the development of a campus safety app to improve emergency communication access.